Customer service

Most of the batch atomic number 18 having their vacation in a resort, they entirely want to relax and relieve their stress. Here in the Philippines, there argon a cud of resorts you hold a muckle of choices. Also here in Pangaea Angels City, we a fold submit a lot of resort that lowlife give you a relaxation. Hawaiian plow Resort was construct on December 08, 2012. Before it was a farmland and it has a fish pond, they heady to change into a resort because they want their p arnts to hurl a fruitful life in their remaining course of studys in this world.They ar still improving their resort, because their just in 2 years f managing the resort. Currently, the Hawaiian Palm Resort is victimisation the manual(a) dodge for their transaction in their arriere pensee. First the node needs to go to the Hawaiian Palm Resort to reserve some styles or the function hall for particularized events the employee pull up stakes give them a paper to fill-up some culture. And with that, its up to the node if they are waiver to serious their kick inment, nevertheless they need to learn a 50% down payment.If they want to cancel their engagement they can non begin the 50% down payment, for short, their no refund. The main problem in the manual carcass is that, if there is a lot of serration in the locale, they are lacking in the manpower, but the employee give tongue to that they can tolerate. The papers for their reservation are in the cabinet, the training is non secured and their some instances that the papers testament be loss. So, the proponents proposed a website with reservation counsel remains for the Hawaiian Palm Resort.They can attract some(prenominal) guests since they already moderate a website, and they can easily manage the reservations because it is on-line and it pass on slighten the manpower. Less sentence consuming for both(prenominal) employees and for the guest. II. Project Context Reservation prudence strategy is a process of booking of a room or a place for a specific occasion or vacation. By using the internet, the guest or the client give slighten their time in going to the specific resort just to reserve a room it is convenient for them because it testament slighten their cost In transportation and less effort.Here in the Philippines, most of the hotels and resorts are using the ARMS online, because they believe that if they do that, they can attract more than than clients and their profit go forth increased. They can easily know if their customer is satisfied to their go because there is a dieback module for the customers, the customers lead just site some things that they experience in the resort. Environmental Their flowing military post in their reservation is that, they are still using the manual system of rules. The effect of the proposed system is that, they go forth less time consuming, their data testament be more secured, the manpower depart be lessen.And if th ey want to purify the system Or the website, its up to them its not that hard for them to spring up because they already submit a current system or basis for them to get some ideas. Health and Safety For this website it is safe for customers because they impart not take away a hard time to go to the resort, they impart just reserve online and they have less effort to pay and they can just see the appearance of the resort by just going to the website. Hassle-free for them because they will not use money, but rather using altogether internet.Economic Before, online reservations do not exist, mass who want to reserve in the resort go directly in the place, and sometimes its hard for them because for instances identical no reserved rooms or in some instances that the resort is not available. The cost of the cast off is not that too some(prenominal) expensive, because it has long term benefits for the company. Being able for the people to know more close to the resort. Social For entertainment, this website aims to entertain the people visiting. Keeping them knowing on what is the resort looks.Visualizing them to assistance oneself the people to have an idea on how the resort is ore better than separates. And the website will give information about the rules and commentary of the rooms, so that if they go to the resort they already know the rules and know what to do. HTH cal According to the locale, they dont have any problems regarding to the sizable issues. All their employees are honest and loyal. Keeping their loyal customer and play alonging the sound image Of the care. And the employees apportion the customer very nicely the employees are approachable and kind.Ill. Purpose and Description People nowadays are finding online shopping, reservation & booking, banking and early(a) activities more comfortable on the internet rather than the conventional system. It is the vanquish time for the Hawaiian palm Resort to act their presence onlin e to boost their vexation. The finding of online serration system of Hawaiian Palm Resort is to deliver the goods the resort with a system of reservation processing where management doesnt have to put a lot of people/employee that will handle the customers.The online system leaves it to the customers to fill the details and information call for for the reservation of the resort. The web based of the online reservation system will support the resort management to post images of the resort, enlist aids and prices with terminates and other offers to attract more customers. These offers and discounts can be updated in restless time to give customers the most scent discount they can avail. IV. oecumenic Objectives The Aim of this is exact is to develop a Website for Hawaiian palm Resort which will promote the Resort in the World unspecific Web.A Web Site that will better promote the place and will enhance the communication between them and their food market through the messag es delivered through the website. The website hand over have a reservation module for prospect guests this will provide them with an idea about the cost of the rooms they want to reserve. Specific Objectives 1 . To develop a website that will promote and advertise the Hawaiian Palm Resort and its accommodations and operate by incorporating the by-line features a. devise of the website and its content management system. B.Information about Hawaiian Palm Resort such as its location and information about its accommodations classified by categories (pictures, prices, etc. ). C. Registration of reserved accommodations or written report made online or lay real-time in the firm. D. Field for feedbacks or queries for the prospect customers (including suggestions and recommendations). 2. TO start reports for the following a. Record of the reservations placed online (approved, modified, completed, uncalled reservations) including the manually recorded reservations ( minutes made at t he resort). . Sales services, Billing and Payments (balance reports, payment reports, down payment reports, full payment). 3. To enable prospect customers to place reservations online. 4. To secure the privacy of the customers in name of the required personal information on their transaction/s with the firm. 5. To sponsor the management to retrieve needed information in a fast and reliable manner. 6. To provide an audit trail that will record logs and other activities of the users in the system. 7. To memorandum information/records which are no longer being used. . To provide backup and restore of the database and system thus ensuring the safe forbid Of the air and clients records. 9. TO provide the customers with an official receipt/form that will serve as an entry pass on the indicated date of visit, which will given to them later completing the online transaction. V. signification of the use up The study focuses on having a proposed online website for Hawaiian palm Resor t. The researchers aim to produce a website that will be access by their guests through the use of internet.This research will be benefiting the Hawaiian palm Resort, the guest and withal the future researchers. Locale This system helps the locale improved their manual system and it also has a real-time, they can easily manage a lot of reservation. It also helps the locale to expand target market, hint to increased occupancy levels. It helps them to control and oversight of their bookings. Guest This system helps the guest to reserved rooms immediately without going to the resort just to check if theres an available rooms. It is also a time saving because it will lessen the time and the effort of the guest.They can be able to book anytime from any,Inhere with internet access and they will get a quick response to their request. time to come Researchers This study will help the future researchers to have some idea in the online reservation and how to induce a website. This study w ill guide them if they are doing right or not, this study can be their basis in their study. VI. Scope and Delimitation This tolerate focuses on the online reservation system of Hawaiian Palm Resort. It urge ons the reservation process of the resort. Being an online system it doesnt required help from anyone that the employee will lessen heir work.Any person with a basic knowledge in information processing system can go online and book to a resort without any hindrances This study will not upper side the CRM or the customer relationship management, though it has a feedback module for the customers for them to know if the customer is satisfied. The study chiefly focuses on the website itself, and to the transaction that they have in their reservation management. Using web browser is the best elbow room to view the proposed system, you can view it in mobile but some of the module will not work and it will be more difficult for the guest to reserve.It will not also dissemble he direction process the locale wants to have a manual process in their complaint. The following will be the features of the website Website Home Page it has the welcome page, photo slides of what the business is offering, basic information or an advertisement, links to other pages and to the transactions and modules of the system. Accommodations it includes rate of About Us It will have the company or business pro buck, its history and other pertinent information about them which can be the staff, the management the owner Contact Us Location Map, Business Address, E-Mail Address,Contact numbers, Fax Numbers, Other Branches (If there are any) Products and serve Offered which can be Categorized by Different Occasions, Themes or Packages with Prices Prices must be displayed but customers can be informed that price are subjected to change (so meaning there should be an back-end interface for the management to do the updates and changes) You can already include here a shopping cart that each the customer can use when making orders and reservation As crossings and services are plyed the amount will be displayedWhen customers goes to the shopping cart ND check-out they will be prompt to login to their account if they are an existing customer and if not to register first After registering, the payment mode will be displayed, it can be thru Papal Terms and Conditions on Payments and Reservations News and Announcements can include any post and announcements to the public or prospective clients, promos and discounts can be announced. New collections or party packages available Frequently Asked Questions -? This area Will serve as an entry for the customers to get answers from a common query or concern of customers. guest serviceIn todays world, we are estimable about everything is more convenient and complaisant ascribable to advances of applied science across almost all sectors. applied science seems more in effect(p) and advantageous in our day-by-day n utrition and processing things gets more easier and improves our works and do more productive in developing of our lives. expert advances create higher profit, fast access to information, increases communication and speed up work that gives trespass to everyone and for command purpose.Information engineering has it big impact in our country in many another(prenominal) aspects such as government, didactics peculiarly in business. Technology allows lessening the burden of works in companies or businesses it eliminates fallacy and comes with paperless. Technology also increases the business productivity of our country. And simply continue to change the business status and scotch with the help of engineering science. A business such as salon or parlor is one of the industries that sedulous to technology that helps many people to beautify and deals with cosmetic treatment for men and women.The advances of technology affects a lot the economic of the Philippines and helps so me(prenominal) in the production of the countrys businesses, tourism and government. Having a burster system is important for retention steer of bills and payments to and from customers. Computerized complaint exists to handle bill matters. Regularly using of services or weapons platforms can help you reinforcement bursting charge records and information up- to-date. Dilating bull and automobile trunk Salon is a salon that is established to provide a good look of service that is related to skin health, facial aesthetic, foot care, aromatherapy, and many other services to people.Having a salon that serves those kinds of services must also generate a good reference of billing to their customers. Dilating tomentum cerebri and Body Salon use a manual billing system and do not have any computer related system. They do not have an organized buck of bills and took much time for them to compute the thoroughgoing gross revenue per day. They also took much time billing their c ustomers. To help the said transcription in their problems, a computer based billing system is proposed to trace an organized file of bills and computed total sales lily, periodic or periodic.It will help them to run into their service much efficient to their customers. II. minimise of the think Dilating pilus and Body Salon were originally come from Buenaventura. Idealists first business anatomy was Dalai from the nonplus of owner of the said business. And it was Just a general merchandise and a year passed they decided to have a facial clinic in the town of Boca and as the business run smoothly in the market they expand and upgrade until Dilating Hair and Body Salon were established on lofty 8, 2007 at San Miguel Boca, Martinique.Dilating Hair and Salon started to offer services to their customers such as perpetual treatment, massage, facial care, tomentum cerebri cuts, tomentums-breadth rebinding, hair relax and high end treatment. The services of Dilating Hair an d Salon are low-cost for their customers that fix their business successful and trust them for what the services they are offering to them. As they offer the services to their regular customers that keep from visiting their salon they give discounts for their trust and for making them beautiful and serving them with quality that satisfies their customer.Regular customers are discounted ranges 1 to 10%. Dilating Hair and Body Salon become one of the successful businesses in the duty but use a manual billing system. This composition aims to have a good quality of service for their customer. Their objective is to serve their customer that will satisfy them and to make their customer happy. In the manual system of billing in the said organization the customer will ask or look into to counters desk for the service and ask how much each of service cost. The customer will entirely pay after the service.They are not giving invoices to their customers unless the customer asks for a rec eipt. However the organization does not have records of the customer bills and receive much time to compute the sales. They are literally using pens and papers for save their bills and other reports that leads to faulty records of files. They are calculating it manually using a calculator that also leads to miscommunication. They keep their records and transactions manually that causes them to take much time and miscommunication. They have to check and compute if miscommunication happens.It affects them a lot curiously when collect the records and transactions of the total sales and bills. They are checking and computing it manually until miscommunication and error recordings are correct. Ill. Objectives of the culture General Objective The general objective of the proposed project is to make a computerized billing system for Dilating Hair and Body Salon and to make a system that is user friendly for the organization. And to lessen the work about billings and have an organized files and reports. Specific ObjectivesThe following are the specific objectives of the study that will tempt the deliverables. To familiarise an entire computation on the bill charged to the customers. To manage and secure the records on the database. To facilitate a high-velocity transactions in billing the customers. To produce a print out on sales daily, each week and monthly. To provide a convenient billing process. To develop a system that will help to make easier, hurried and accurate billing process and to provide quality of service in terms of billing. To make the customers worry- free for their bills. IV. Scope and LimitationThe proposed system will have a customers interface which primal purpose is to leaven the customers bills to pay or the price of the service the customer want to by entree the principle of the product by the cashier. The managements interface will have the log in which will provide the protection of the billing system. Its prime purpose is to allow the management to manage their services/prices and for the daily and weekly/monthly and reports in the database of the system. The cashier will have an interface that consists of prices and services and responsible for billing the customers.The customer with discount will have another interface which will contain the clients ID which will provide by the management and the customers primary information. The proposed system can update, delete, edit, record and add the product/service and prices. And print reports and invoices. The proposed system will generate daily sales report, billing report and monthly customer report. However it will Just only cover the billing of the customers and the generating reports for sales and billing report of customers. It will delimit in billing using creed cards because it s not reliable to pay through credit cards.The proposed system will also limit only to customer-billing transaction. The inventory is not included in the proposed system b ecause it will only focus in billing the customer and making total sales report. Ooh V. Significance of the Study This study and the proposed project will benefited the people engaged in this project. Management The management of the organization will be benefited because they will have an accurate files and less manpower. It will give them also a productive moment and time saving process.Cashier or the Counters Personnel It will benefit them a lot because it will make to lessen the work. It will provide an accurate and reliable of records and make works easier and faster in billing the customers. Customers They will be benefit by giving accurate price and bills and worry-free. exponent The proponent will be benefited by enhancing and improving the information systems skills in analyzing and designing a program of the system. Future Developers They will benefit them by giving chance to make the system for more improvements and add more features or functions.Customer serviceIn toda ys world, we are Just about everything is more convenient and accessible due to advances of technology across almost all sectors. Technology seems more efficient and advantageous in our daily living and processing things gets more easier and improves our works and do more productive in developing of our lives. Technological advances create higher profit, fast access to information, increases communication and speed up work that gives impact to everyone and for general purpose.Information technology has it big impact in our country in many aspects such as government, education especially in business. Technology allows lessening the burden of works in companies or businesses it eliminates error and comes with paperless. Technology also increases the business productivity of our country. And simply continue to change the business status and economic with the help of technology. A business such as salon or parlor is one of the industries that engaged to technology that helps many people to beautify and deals with cosmetic treatment for men and women.The advances of technology affects a lot the economic of the Philippines and helps much in the production of the countrys businesses, tourism and government. Having a billing system is important for keeping track of bills and payments to and from customers. Computerized billing exists to handle billing matters. Regularly using of services or programs can help you keep billing records and information up- to-date. Dilating Hair and Body Salon is a salon that is established to provide a good quality of service that is related to skin health, facial aesthetic, foot care, aromatherapy, and many other services to people.Having a salon that serves those kinds of services must also generate a good quality of billing to their customers. Dilating Hair and Body Salon use a manual billing system and do not have any computer related system. They do not have an organized file of bills and took much time for them to compute the total sales per day. They also took much time billing their customers. To help the said organization in their problems, a computer based billing system is proposed to make an organized file of bills and computed total sales lily, weekly or monthly.It will help them to make their service much efficient to their customers. II. Background of the Study Dilating Hair and Body Salon were originally come from Buenaventura. Idealists first business name was Dalai from the mother of owner of the said business. And it was Just a general merchandise and a year passed they decided to have a facial clinic in the town of Boca and as the business run smoothly in the market they expand and upgrade until Dilating Hair and Body Salon were established on August 8, 2007 at San Miguel Boca, Martinique.Dilating Hair and Salon started to offer services to their customers such as regular treatment, massage, facial care, hair cuts, hair rebinding, hair relax and high end treatment. The services of Dilating Hair and Salon are affordable for their customers that make their business successful and trust them for what the services they are offering to them. As they offer the services to their regular customers that keep from visiting their salon they give discounts for their trust and for making them beautiful and serving them with quality that satisfies their customer.Regular customers are discounted ranges 1 to 10%. Dilating Hair and Body Salon become one of the successful businesses in the province but use a manual billing system. This organization aims to have a good quality of service for their customer. Their objective is to serve their customer that will satisfy them and to make their customer happy. In the manual system of billing in the said organization the customer will ask or inquire to counters desk for the service and ask how much each of service cost. The customer will only pay after the service.They are not giving invoices to their customers unless the customer asks for a recei pt. However the organization does not have records of the customer bills and consume much time to compute the sales. They are literally using pens and papers for recording their bills and other reports that leads to inaccurate records of files. They are calculating it manually using a calculator that also leads to miscommunication. They keep their records and transactions manually that causes them to take much time and miscommunication. They have to check and compute if miscommunication happens.It affects them a lot especially when compiling the records and transactions of the total sales and bills. They are checking and computing it manually until miscommunication and error recordings are correct. Ill. Objectives of the Study General Objective The general objective of the proposed project is to make a computerized billing system for Dilating Hair and Body Salon and to make a system that is user friendly for the organization. And to lessen the work about billings and have an organiz ed files and reports. Specific ObjectivesThe following are the specific objectives of the study that will determine the deliverables. To present an accurate computation on the bill charged to the customers. To manage and secure the records on the database. To facilitate a faster transactions in billing the customers. To produce a print out on sales daily, weekly and monthly. To provide a convenient billing process. To develop a system that will help to make easier, faster and accurate billing process and to provide quality of service in terms of billing. To make the customers worry- free for their bills. IV. Scope and LimitationThe proposed system will have a customers interface which primary purpose is to show the customers bills to pay or the price of the service the customer want to by entering the code of the product by the cashier. The managements interface will have the log in which will provide the security of the billing system. Its primary purpose is to allow the management to manage their services/prices and for the daily and weekly/monthly and reports in the database of the system. The cashier will have an interface that consists of prices and services and responsible for billing the customers.The customer with discount will have another interface which will contain the clients ID which will provide by the management and the customers primary information. The proposed system can update, delete, edit, record and add the product/service and prices. And print reports and invoices. The proposed system will generate daily sales report, billing report and monthly customer report. However it will Just only cover the billing of the customers and the generating reports for sales and billing report of customers. It will delimit in billing using credit cards because it s not reliable to pay through credit cards.The proposed system will also limit only to customer-billing transaction. The inventory is not included in the proposed system because it will only foc us in billing the customer and making total sales report. Ooh V. Significance of the Study This study and the proposed project will benefited the people engaged in this project. Management The management of the organization will be benefited because they will have an accurate files and less manpower. It will give them also a productive result and time saving process.Cashier or the Counters Personnel It will benefit them a lot because it will make to lessen the work. It will provide an accurate and reliable of records and make works easier and faster in billing the customers. Customers They will be benefit by giving accurate price and bills and worry-free. Proponent The proponent will be benefited by enhancing and improving the information systems skills in analyzing and designing a program of the system. Future Developers They will benefit them by giving chance to make the system for more improvements and add more features or functions.Customer serviceIn todays world, we are Just ab out everything is more convenient and accessible due to advances of technology across almost all sectors. Technology seems more efficient and advantageous in our daily living and processing things gets more easier and improves our works and do more productive in developing of our lives. Technological advances create higher profit, fast access to information, increases communication and speed up work that gives impact to everyone and for general purpose.Information technology has it big impact in our country in many aspects such as government, education especially in business. Technology allows lessening the burden of works in companies or businesses it eliminates error and comes with paperless. Technology also increases the business productivity of our country. And simply continue to change the business status and economic with the help of technology. A business such as salon or parlor is one of the industries that engaged to technology that helps many people to beautify and deals w ith cosmetic treatment for men and women.The advances of technology affects a lot the economic of the Philippines and helps much in the production of the countrys businesses, tourism and government. Having a billing system is important for keeping track of bills and payments to and from customers. Computerized billing exists to handle billing matters. Regularly using of services or programs can help you keep billing records and information up- to-date. Dilating Hair and Body Salon is a salon that is established to provide a good quality of service that is related to skin health, facial aesthetic, foot care, aromatherapy, and many other services to people.Having a salon that serves those kinds of services must also generate a good quality of billing to their customers. Dilating Hair and Body Salon use a manual billing system and do not have any computer related system. They do not have an organized file of bills and took much time for them to compute the total sales per day. They als o took much time billing their customers. To help the said organization in their problems, a computer based billing system is proposed to make an organized file of bills and computed total sales lily, weekly or monthly.It will help them to make their service much efficient to their customers. II. Background of the Study Dilating Hair and Body Salon were originally come from Buenaventura. Idealists first business name was Dalai from the mother of owner of the said business. And it was Just a general merchandise and a year passed they decided to have a facial clinic in the town of Boca and as the business run smoothly in the market they expand and upgrade until Dilating Hair and Body Salon were established on August 8, 2007 at San Miguel Boca, Martinique.Dilating Hair and Salon started to offer services to their customers such as regular treatment, massage, facial care, hair cuts, hair rebinding, hair relax and high end treatment. The services of Dilating Hair and Salon are affordable for their customers that make their business successful and trust them for what the services they are offering to them. As they offer the services to their regular customers that keep from visiting their salon they give discounts for their trust and for making them beautiful and serving them with quality that satisfies their customer.Regular customers are discounted ranges 1 to 10%. Dilating Hair and Body Salon become one of the successful businesses in the province but use a manual billing system. This organization aims to have a good quality of service for their customer. Their objective is to serve their customer that will satisfy them and to make their customer happy. In the manual system of billing in the said organization the customer will ask or inquire to counters desk for the service and ask how much each of service cost. The customer will only pay after the service.They are not giving invoices to their customers unless the customer asks for a receipt. However the organiza tion does not have records of the customer bills and consume much time to compute the sales. They are literally using pens and papers for recording their bills and other reports that leads to inaccurate records of files. They are calculating it manually using a calculator that also leads to miscommunication. They keep their records and transactions manually that causes them to take much time and miscommunication. They have to check and compute if miscommunication happens.It affects them a lot especially when compiling the records and transactions of the total sales and bills. They are checking and computing it manually until miscommunication and error recordings are correct. Ill. Objectives of the Study General Objective The general objective of the proposed project is to make a computerized billing system for Dilating Hair and Body Salon and to make a system that is user friendly for the organization. And to lessen the work about billings and have an organized files and reports. Sp ecific ObjectivesThe following are the specific objectives of the study that will determine the deliverables. To present an accurate computation on the bill charged to the customers. To manage and secure the records on the database. To facilitate a faster transactions in billing the customers. To produce a print out on sales daily, weekly and monthly. To provide a convenient billing process. To develop a system that will help to make easier, faster and accurate billing process and to provide quality of service in terms of billing. To make the customers worry- free for their bills. IV. Scope and LimitationThe proposed system will have a customers interface which primary purpose is to show the customers bills to pay or the price of the service the customer want to by entering the code of the product by the cashier. The managements interface will have the log in which will provide the security of the billing system. Its primary purpose is to allow the management to manage their service s/prices and for the daily and weekly/monthly and reports in the database of the system. The cashier will have an interface that consists of prices and services and responsible for billing the customers.The customer with discount will have another interface which will contain the clients ID which will provide by the management and the customers primary information. The proposed system can update, delete, edit, record and add the product/service and prices. And print reports and invoices. The proposed system will generate daily sales report, billing report and monthly customer report. However it will Just only cover the billing of the customers and the generating reports for sales and billing report of customers. It will delimit in billing using credit cards because it s not reliable to pay through credit cards.The proposed system will also limit only to customer-billing transaction. The inventory is not included in the proposed system because it will only focus in billing the custom er and making total sales report. Ooh V. Significance of the Study This study and the proposed project will benefited the people engaged in this project. Management The management of the organization will be benefited because they will have an accurate files and less manpower. It will give them also a productive result and time saving process.Cashier or the Counters Personnel It will benefit them a lot because it will make to lessen the work. It will provide an accurate and reliable of records and make works easier and faster in billing the customers. Customers They will be benefit by giving accurate price and bills and worry-free. Proponent The proponent will be benefited by enhancing and improving the information systems skills in analyzing and designing a program of the system. Future Developers They will benefit them by giving chance to make the system for more improvements and add more features or functions.